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Call us, message us on WhatsApp, or request a quote online — we'll reply in under 10 minutes during business hours. The correct procedure when glass breaks has three steps. First, immediately remove all loose fragments to prevent accidents, which is especially important with children or pets at home. Second, provisionally cover with thick plastic sheeting or boarding if the area is accessible from the outside and there's a risk of intrusion. Third, call a glazier as soon as possible for measurement and replacement. The urgency depends on whether the area is weatherproof or not. A window facing an internal courtyard can wait 2-3 days without issue. An exterior balcony door or window with risk of rain ingress or theft needs urgent replacement. Toughened glass is the standard for balcony doors, large windows, and areas prone to impact. Its distinctive feature is that when it breaks, it shatters into thousands of small, blunt fragments that do not cause serious cuts, unlike conventional glass which breaks into large, sharp shards. Spanish regulations (CTE) require toughened or laminated safety glass in all passage areas and at heights below 90 cm. If your broken glass was standard single glazing, we will replace it with toughened glass to comply with regulations.
