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They are DECEIVING YOU. I have been trying for 6 months to cancel an insurance policy that was supposed to last only 3 months, and even now (6 months later) I am still dealing with calls, emails, and complaints due to this deception by the Goya employee, who did not inform me correctly. The entire process was duly documented. After more than 20 years as an El Corte Inglés customer, I expected very different treatment and consideration. Finally, we were forced to go in person to the Plaza Catalunya agency and incurred €180 in administration fees, plus €130 in interest, despite attempting to arrange 3-month interest-free financing from the outset.
