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We were finally forced to visit the agency in Plaza Cataluña in person and incur €180 in administrative fees, plus €130 in interest, even though we tried to arrange interest-free financing for 3 months from the start. THEY LIE TO YOU. I've spent 6 months trying to cancel insurance that was supposed to last only a quarter, and today (6 months later) I'm still dealing with calls, emails, and complaints about this deception by the Goya employee who did not inform me correctly. The entire process was properly documented. After more than 20 years as an El Corte Inglés customer, I expected very different attention and consideration.
