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Call us, send us a WhatsApp message, or request your quote online — we'll respond in less than 10 minutes during business hours. When glass breakage occurs, the correct protocol involves three steps. First, immediately remove all loose fragments to prevent accidents, especially crucial if there are children or pets at home. Second, provisionally cover the opening with a thick plastic sheet or board if the area is externally accessible and there's a risk of intrusion. And third, call a glazier as soon as possible for measurement and replacement. The urgency depends on whether the area is watertight. A window facing an inner courtyard can usually wait 2-3 days without issue. However, a balcony door or exterior window with a risk of rain ingress or theft requires urgent replacement. Toughened glass is the standard for balcony doors, large windows, and areas at risk of impact. Its distinctive feature is that when it breaks, it shatters into thousands of small, blunt fragments that do not cause serious cuts, unlike the large, sharp fragments of conventional glass. Spanish regulations (CTE) require toughened or laminated safety glass in all passage areas and at heights below 90 cm. If your broken glass was simple conventional glass, we are legally obliged to replace it with toughened glass to comply with regulations.
