How we work
For emergencies during business hours, we arrive in under two hours. For outlying areas, up to two and a half hours. For nighttime and holiday services, a maximum of three and a half hours. For renovations, we schedule a technical visit, a detailed quote, and a plan that respects the client's schedule. The typical client is a Spanish resident from a middle or working-class background. They speak Spanish, value a fixed written quote before starting, and expect a full invoice with a breakdown. If the technician arrives late without notice, the client remembers and doesn't call again. If the deadline is met and the job is done well, the client recommends us to their cousin, brother-in-law, or the upstairs neighbour. Call us, message us on WhatsApp, or request your quote online — we'll reply in under 10 minutes during business hours.
