- Is it possible to request an emergency repair outside of working hours?
- We understand that water leaks do not follow a fixed schedule. Therefore, we have a flexible technical support service that allows us to manage urgent repairs outside of standard business hours. If you detect a serious leak that could cause significant damage, contact us immediately; we prioritize incidents that compromise the integrity of your home to minimize any damage to your apartment.
- How is the budget calculated if the leak is not visible?
- When the leak is hidden, the initial quote focuses on detection using non-invasive techniques. Once the exact point is located, we evaluate the necessary access and the required materials. Transparency is our pillar: we will always inform you of the estimated cost before starting any work, ensuring that the price is fair and in accordance with the complexity of the location and repair work.
- Are your plumbers insured and certified?
- Absolutely. Our entire technical team has official vocational training qualifications in plumbing and HVAC, in addition to being registered in the corresponding regime. We have civil liability insurance that covers any eventuality during the development of our tasks, giving you the peace of mind of knowing that your home is in the hands of certified professionals who strictly comply with current regulations.
- What guarantee do you offer after a leak repair?
- The peace of mind of our clients is our priority. All our plumbing repairs include a written guarantee on the labor and materials used. If the problem persists or if the installed part shows any defect within the stipulated period, we will return to intervene at no additional cost. Our reputation in Els Merinals is based on the quality and durability of our technical solutions.
- Do I need to be present during the entire repair?
- It is recommended that you be present, at least at the beginning to explain the symptoms and at the end to verify the correct functioning of the repair. However, if your schedule does not allow it, we can coordinate access securely. Our priority is that you feel comfortable with the process, maintaining fluid communication at all times about the status of the repair in your home.
- Do you use materials compatible with old installations?
- Yes, we have extensive experience adapting new technologies to old installations. We know how to connect pipes of different materials using specific adapters to avoid galvanic corrosion or future leaks. Before making any changes, we analyze the existing material in your apartment to ensure that the repair is fully compatible, durable, and meets current safety standards in the plumbing sector.