Our Leak Detection and Repair Process
Our approach to leak repair is systematic and designed for efficiency, ensuring a lasting solution with minimal inconvenience. We follow a clear four-step process:
- 1
Initial Assessment and Diagnostic (30-60 minutes)
Upon arrival, our technician will conduct a thorough visual inspection and interview you about the symptoms. We utilise non-invasive tools like acoustic detectors, thermal imaging cameras, and moisture meters to pinpoint the exact location of the leak without unnecessary damage to your property. This initial phase is critical for accurate diagnosis, especially in the complex pipework of modern apartment blocks.
- 2
Quotation and Approval (15-30 minutes)
Once the leak's origin and extent are identified, we provide a detailed, transparent quote for the repair work. This includes parts, labour, and any necessary reinstatement work (e.g., minor plastering). We explain all costs clearly before proceeding, ensuring you understand the scope and price.
- 3
Repair Execution (1-4 hours, depending on complexity)
With your approval, our plumber will carry out the necessary repairs. This could involve replacing a faulty valve, mending a burst pipe section, or resealing a joint. We carry a comprehensive range of common spare parts to ensure most repairs can be completed on the first visit, minimising downtime.
- 4
Testing and Site Cleanup (20-40 minutes)
After the repair, we rigorously test the affected plumbing system to confirm the leak has been fully resolved and there are no residual issues. We then ensure the work area is left clean and tidy, removing all debris and packaging. Our goal is to leave your home in Diagonal Mar in better condition than we found it, leak-free and immaculate.
