How we work
For mixed emergencies (water and electricity), we coordinate with on-call electricians. If water has affected a fuse box or a water heater, we prioritise safety. We shut off the supply, test with a multimeter, and only then restore power. The entire job is documented for potential insurance claims. We also use PPE and strict hygiene protocols for toilet or inspection chamber blockages, including waste removal and final cleaning of the affected area. The process starts with your call: we ask key questions to understand if there's an electrical risk, leaks affecting neighbours, or a need for a general water shut-off. Meanwhile, the assigned technician sets off with the appropriate equipment. For a blocked toilet, we typically use electric augers, inspection cameras, and protective sheeting. If we detect sewage backing up on the ground floor, we deploy a vacuum tanker. For hidden pipe leaks, we prioritise locating the source before excavating, using geophones and thermal imaging. For communal downpipes, we cordon off the area, assess whether a section needs removal or a temporary bypass, and coordinate with the building's management. Upon arrival, we confirm the diagnosis, present a fixed price, and carry out the work. If the customer agrees, we start immediately. If approval is needed from an insurer or the building manager, we issue a technical report with photos, pressure gauge readings (if applicable), and recommendations. Our goal isn't just to fix it: it's to prevent it from happening again. That's why we offer simple advice (e.g., regularly bleed air from radiators, don't pour oils down the sink, install non-return valves in basements) to avoid future emergencies.
