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Call us, message us on WhatsApp, or request your quote online — we'll reply within 10 minutes during business hours. The correct protocol when a glass breaks has three steps. First, immediately remove all loose fragments to prevent accidents, which is especially important with children or pets at home. Second, temporarily cover with a thick plastic sheet or board if the area is accessible from the outside and there is a risk of intrusion. And third, call the glazier as soon as possible for measurement and replacement. The urgency depends on whether the area is watertight or not. A window overlooking an inner courtyard can wait 2-3 days without problem. A balcony door or external window with a risk of rain entry or theft needs urgent replacement. Toughened glass is the standard for balcony doors, large windows, and areas at risk of impact. Its distinctive feature is that when it breaks, it shatters into thousands of small, blunt fragments that do not cause serious cuts, instead of large, sharp fragments like conventional glass. Spanish regulations (CTE) require toughened or laminated safety glass in all passage areas and at heights below 90 cm. If your broken glass was simple conventional glass, we will replace it with toughened glass as required by regulations.
